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Remote Software Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Nov 21, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer, 100% Virtual Company
Career Level: Experienced

Job Summary

A software developer is in need of a Remote Software Customer Support Specialist.

Core Responsibilities Include:

  • Utilizing feedback to improve customer experience
  • Troubleshooting and diagnosing technical issues as an advocate for customers
  • Staying informed on product and functionality updates and keep customers informed

Skills and Requirements Include:

  • 2+ years of technical customer-facing or support experience
  • Polished approach to customer experience management
  • Excellent written and verbal communication skills
  • Experience working with clients on a technical product
  • Experience supporting cross-functional teams
  • Project management experience

COMPLETE JOB DESCRIPTION

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