Remote Software Customer Support Specialist
Job Summary
An e-commerce software and support company is seeking a Remote Software Customer Support Specialist.
Core Responsibilities Include:
- Responding to customer inquiries
- Acting as liaison between the customer and other departments such as the sales, support, marketing, and product teams
- Assisting customers with issues pertaining to platform usage, pricing, and subscription management
Required Skills:
- 2+ years Prior Customer support or Customer Retention experience
- Experience working within a SaaS company
- Tech-savvy, adaptable, and comfortable with frequent functionality updates
- Superior customer service skills
COMPLETE JOB DESCRIPTION
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Company Overview
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