Job Summary
A software development company specializing in marketing solutions needs applicants for an opening for a Remote Software Customer Support Team Manager.
Core Responsibilities of this position include:
- Leading, building, and maintaining a culture of top performing team players
- Setting expectations on performance based on feedback and transparency
- Managing the performance management and growth of approximately 20 Customer Support Specialists
Must meet the following requirements for consideration:
- Previous experience leading or managing people, in the technology space
- A consistent track record of delivering results in excess of company expectations
- Understand customer service and communication and technical issue resolution
- Understand incident management (e.g. outages) and Customer Support best practices
- Superior data monitoring, analysis, and manipulation skills
- Experience or interest in building a positive team culture that is focused on Diversity,
