Remote Software Customer Support Team Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 23, 2021

This job expires in: 5 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software development company specializing in marketing solutions needs applicants for an opening for a Remote Software Customer Support Team Manager.

Core Responsibilities of this position include:

  • Leading, building, and maintaining a culture of top performing team players
  • Setting expectations on performance based on feedback and transparency
  • Managing the performance management and growth of approximately 20 Customer Support Specialists

Must meet the following requirements for consideration:

  • Previous experience leading or managing people, in the technology space
  • A consistent track record of delivering results in excess of company expectations
  • Understand customer service and communication and technical issue resolution
  • Understand incident management (e.g. outages) and Customer Support best practices
  • Superior data monitoring, analysis, and manipulation skills
  • Experience or interest in building a positive team culture that is focused on Diversity,

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