Job Summary
A cloud-based software developer is filling a position for a Remote Software Delivery Service Account Manager.
Core Responsibilities of this position include:
- Building relationships with key employees among customers through regular video calls
- Owning retention and upsell by ensuring the customers continue to get the most value out of our product
- Resolving problems and handle complaints on time
Qualifications for this position include:
- 3+ years of proven experience in comparable customer relations or sales role
- Track record of achieving and exceeding renewal, retention, and growth targets
- Excellent communication and negotiation skills
- Being a natural "people person" who quickly establishes rapport and builds relationships
- Ability to understand concepts related to software development and cloud computing
- Strong organizational and follow up skills
