Job Summary

A software development company has a current position open for a Remote Software Development Customer Success Management Director.

Individual must be able to fulfill the following responsibilities:

• Lead and scale the Customer Success Management function
• Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across organization
• Drive successful solution adoption, customer value, retention and expansion goals

Required Skills:

• 10+ years total experience
• With 5+ years leading a Customer Success Management related function in an enterprise B2B SaaS environment
• Knowledge and experience with Customer Success Management tools and processes
• Demonstrated success in building a Customer Success, Renewals, and/or Customer Engagement function
• Consistent record of achievement of quota and KPIs and strong organizational, operational and analytical skills
• Prior revenue and/or P&L responsibility for large book of software maintenance or renewal business