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Remote Software Development SaaS Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Jan 19, 2023
Job Category: Customer Service
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company has an open position for a Remote Software Development SaaS Customer Support Specialist.

Core Responsibilities Include:

  • Troubleshooting escalated Support requests
  • Communicating resolutions with end-users
  • Searching client accounts for potential future issues

Applicants must meet the following qualifications:

  • 3-5+ years of experience in a Customer Support role
  • Expert experience with Zoho, Zapier, CRM software and/or B2B SaaS software
  • Solid foundation of HTML/JavaScript knowledge
  • Strong knowledge of Google Analytics or similar web analytics experience
  • Ability to clearly and empathetically communicate resolutions with end-users
  • Solid foundation of HTML/JavaScript to troubleshoot our in-house software

COMPLETE JOB DESCRIPTION

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