Job Summary
A venture-backed software development company needs applicants for an opening for a Remote Software Development Strategic Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Develop excellent working relationships with Sales, Product, Engineering, and other functional areas
- Become an expert in the solar industry and our vision for it
- Ensure customer satisfaction, adoption, and reference-ability
Skills and Requirements Include:
- 2+ years of experience managing customer success teams in a SaaS environment, ideally Strategic and/or large account focused
- Track record of success that demonstrates growth, adoption, and expansion of strategic accounts
- Passion for SaaS offerings and delivering value to our customers through desired outcomes
- Excellent written and verbal communication
- Ability to ensure customer satisfaction, adoption, and reference-ability
- Ability to become a reliable advisor and engage in bringing the voice of our customers back
