Job Summary
A software company that specializes in solutions for retailers is in need of a Remote Software Enterprise Customer Success Manager.
Candidates will be responsible for the following:
- Owning the health and success of your customers from go-live through to renewal and expansion
- Using data insights to track client health, and forecast and mitigate risk of churn
- Collaborating with product and engineering teams to synthesize customer feedback and drive product development
Must meet the following requirements for consideration:
- BA/BS
- Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company
- Worked with demanding enterprise-size accounts
- Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
- Influence product, success, support, and sales teams to get things done
- Comfortable collaborating with both technical and business teams
