Job Summary
A staffing agency is filling a position for a Remote Software Industry Customer Support Manager.
Core Responsibilities of this position include:
- Identifying and prioritizing the most important quality problems in support tickets
- Developing clear and simple coaching to fix these quality problems
- Writing clear and concise coaching advice to improve the ticket quality of agents
Skills and Requirements Include:
- 2+ years of experience as a software developer
- Understanding of code, scripts, database queries, and dense log files
- 2+ years of experience as a customer-facing support agent
- Customer-focused approach to ticket handling when coaching agents
- Experience providing constructive and sometimes critical feedback
- Fluent English and the ability to write clearly and concisely
