Job Summary
A software company is in need of a Remote Software Operations Support Specialist in Las Vegas.
Individual must be able to fulfill the following responsibilities:
- Collaborate with Senior Operations Managers to improve existing processes surrounding tracking visibility for clients
- Own proactive client outreach for orders that are exceeding their delivery window
- Take appropriate, swift action on inbound alerts helping to maintain a top notch client experience
Qualifications for this position include:
- Ability to focus on recurring tasks with an emphasis on speed and accuracy
- An empathetic, customer-centric mindset - you make client problems your problems
- Exceptional written and verbal communication skills with a unique ability to quickly problem-solve
- Proficient with Google WorkspaceExperience working with Mac OS