Remote Software Platform Enterprise Senior Customer Success Manager

Job Summary

A software platform developer needs applicants for an opening for a Remote Software Platform Enterprise Senior Customer Success Manager.

Core Responsibilities of this position include:

• Ensuring the customer is achieving business value for every stage of their customer lifecycle journey, post-sale
• Leading the adoption of all licensed products & ensures the customers are receiving business value/return on investment
• Recommending and executing joint success plans with their portfolio of customers

Qualifications Include:

• 5+ years of success as a customer success manager, consultant, technical account manager or equivalent
• Proven track record of driving measurable customer outcomes and success
• Experience managing large, sophisticated projects and/or programs
• Track record of leading technical conversations and persuading others to take action based on requirements and value
• Has handled ambitious or complex customers or situations and can demonstrate resolutions
• Must work within a team environment with sales, services, product and marketing peers