Remote Software Product Support Analyst I

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 17, 2020

This job expires in 15 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is seeking a Remote Software Product Support Analyst I.

Core Responsibilities of this position include:

  • Fielding calls from customers
  • Responding to inquiries
  • Documenting interactions

Position Requirements Include:

  • 1 year of experience in a technical support role
  • Working knowledge of Windows OS, MS office, IIS installation and configuration
  • Ability to provide excellent technical support for software products via email and phone
  • Ability to work remotely