Job Summary
A software company has a current position open for a Remote Software Product Support Specialist.
Must be able to:
- Manage communications with multiple customers via support chat, ticketing, email, and phone calls
- Become a product expert
- Co-coordinate support schedules as needed
Applicants must meet the following qualifications:
- Bachelor’s degree or equivalent experience
- 1-2 years of professional experience
- Excellent verbal and written communication skills to resolve support issues by chat, phone, and email
- Technical aptitude and ability to learn software programs and train others
- Experience using Intercom, Jira, Hubspot
- Superior organizational and time management skills
