Job Summary
A software company is seeking a Remote Software Product Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Help Implement projects to optimize workflows
- Independently address workflow configuration requests and complex data troubleshooting
- Develop an in-depth understanding of regional workflows and timelines
Must meet the following requirements for consideration:
- Able to respond professionally and calmly to customers in difficult or emotional situation
- Demonstrated ability to interact positively with a wide range of user personalities and backgrounds
- Able to skillfully manage and prioritize a large number of requests in a fast-paced environment
- Excellent written and oral communication skills