Remote Software Product Support Specialist
Job Summary
A software design and development company is filling a position for a Remote Software Product Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Manage and reply to customer tickets
- Provide our users with an amazing understanding and interest in their needs
Applicants must meet the following qualifications:
- 2+ years experience providing customer support for SaaS technologies
- Demonstrated experience with support systems (Intercom, Zendesk etc.)
- An analytical mindset with a passion for solving complex problems
COMPLETE JOB DESCRIPTION
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