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Remote Software Production Support Engineer in Austin

Job is Expired
Location: Texas
Compensation: To Be Discussed
Staff Reviewed: Mon, May 24, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software development company has an open position for a Remote Software Production Support Engineer in Austin.

Core Responsibilities Include:

  • Taking full ownership of technical support issues
  • Serving as an escalation point to resolve issues fielded by your support team
  • Debugging and triaging issues related to infrastructure and workflow stability improvement and identify optimization opportunities

Required Skills:

  • Bachelor’s degree in a technology-related field or equivalent work experience
  • 2+ years of experience in a technical support, DevOps, development, IT consulting or other technology related role
  • Knowledge of enterprise-class monitoring and alerting tools
  • Experience in one of the following programming languages: Javascript, Typescript, Ruby, Python, Java
  • Strong attention to detail and logical problem solving skills, with a passion for quality
  • Knowledge of data-interchange technologies (JSON/XML/Soap)

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