Remote Software Products Customer Success Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Aug 12, 2019

This job expires in 25 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Additional Information: Benefits Available

Job Summary

A software development company is in need of a Remote Software Products Customer Success Representative.

Core Responsibilities Include:

  • Providing assistance with integration and education
  • Proactively escalating at-risk customers
  • Producing internal best practices and customer user stories

Qualifications for this position include:

  • BA/BS Degree
  • Technical experience implementing Salesforce or Marketing Automation systems, etc
  • Automation systems, handling technical support cases
  • Strong proficiency and experience using Salesforce, 1-2+ Years
  • Strong proficiency and experience using Marketing Automation software, 1-2+ Years
  • Experience with SFDC implementation, data model REST API, Administrator, etc