Job Summary
A software development company is seeking a Remote Software Products Customer Support Specialist.
Core Responsibilities of this position include:
- Drive our Voice of the Customer program to advocate for our software sellers and improve Paddle by incorporating user feedback
- Respond to and resolve customer queries through all our channels
- Increase customer satisfaction and build loyalty by providing amazing, personal customer support
Must meet the following requirements for consideration:
- You have worked with HTML, CSS and have used browser developer tools to investigate problems
- You have 1+ years in online customer support, preferably supporting a SaaS product
- You are comfortable using API’s to diagnose and find solutions
- You are a proficient English speaker
- You enjoy interacting with and helping people and seek to empower and educate our customers
