Remote Software Products Customer Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Aug 31, 2020

This job expires in 7 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A software development company is seeking a Remote Software Products Customer Support Specialist.

Core Responsibilities of this position include:

  • Drive our Voice of the Customer program to advocate for our software sellers and improve Paddle by incorporating user feedback
  • Respond to and resolve customer queries through all our channels
  • Increase customer satisfaction and build loyalty by providing amazing, personal customer support

Must meet the following requirements for consideration:

  • You have worked with HTML, CSS and have used browser developer tools to investigate problems
  • You have 1+ years in online customer support, preferably supporting a SaaS product
  • You are comfortable using API’s to diagnose and find solutions
  • You are a proficient English speaker
  • You enjoy interacting with and helping people and seek to empower and educate our customers