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Remote Software Senior Technical Support Engineer

Job is Expired
Location: Pacific Time, Mountain Time
Compensation: Salary
Staff Reviewed: Mon, Aug 08, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software company is searching for a person to fill their position for a Remote Software Senior Technical Support Engineer.

Candidates will be responsible for the following:

  • Establish and maintain expert level knowledge of all company systems & applications
  • Partner with Level 1 customer support to ensure timely resolution of support issues
  • Take ownership of customer issues reported and see problems through to resolution

Applicants must meet the following qualifications:

  • Bachelor's degree in Information Technology, Computer Science or equivalent
  • Minimum 2+ years of experience in enterprise technical support, IT support or as a technical engineer
  • Experience with agile development methodologies including Kanban and Scrum
  • Proficiency in MySQL and similar database platforms
  • Strong written and verbal communication skills
  • Strong initiative to find ways to improve solutions, operations, and processes

COMPLETE JOB DESCRIPTION

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