Job Summary

A software developer specializing in biometric authentication solutions has an open position for a Remote Software Solutions Customer Success Manager.

Core Responsibilities of this position include:

• Creating a Governance and Executive relationship with customer’s key stakeholders
• Understanding our customers' business needs, use cases and priorities
• Defining and maintaining customer’s success criterias and planning in terms of deployment, adoption, operations and business outcomes.

Required Skills:

• Ability to work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted advisor
• Ability to orchestrate and be the single point of contact for all services and support related matters
• Ability to gain and maintain the satisfaction of our customers through deep understanding of the customers’ issues and environment
• Ability to be involved in the sales cycle to coordinate subscription renewal, up-sell and cross-sell activities
• Ability to lead guided success services which realize a solid and sustained partnership to improve customers’ experience
• Ability to engage with Professional Services Consultants on specific project-based activities