Remote Software Support Analyst

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, November 02, 2018

This job expires in 18 days

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: 100% Virtual Company, Benefits Available

Job Summary

A business services company is filling a position for a Remote Software Support Analyst.

Candidates will be responsible for the following:

  • Solving technical problems for customers on a daily basis
  • Categorizing and quickly responding to customer questions and requests via email
  • Tracking and monitoring all customer requests and trending product issues

Required Skills:

  • 2x year all-company in-person retreats
  • Proven experience in a technical help desk or customer support role
  • Need to be fast learners and get up to speed quickly on our product and integrations
  • Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
  • Experience supporting open source carts like WooCommerce and Magento
  • Ability to multitask on various client issues and prioritize issues