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Remote Software Support Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Dec 26, 2018
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer, 100% Virtual Company
Career Level: Experienced

Job Summary

A business services company is filling a position for a Remote Software Support Analyst.

Candidates will be responsible for the following:

  • Solving technical problems for customers on a daily basis
  • Categorizing and quickly responding to customer questions and requests via email
  • Tracking and monitoring all customer requests and trending product issues

Required Skills:

  • 2x year all-company in-person retreats
  • Proven experience in a technical help desk or customer support role
  • Need to be fast learners and get up to speed quickly on our product and integrations
  • Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
  • Experience supporting open source carts like WooCommerce and Magento
  • Ability to multitask on various client issues and prioritize issues

COMPLETE JOB DESCRIPTION

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