Job is Expired
Location: Arizona, Colorado, Georgia, Illinois, Indiana, Michigan, Nebraska, Pennsylvania, South Dakota, Texas, Wisconsin
Compensation: Hourly
Staff Reviewed: Tue, Oct 12, 2021
Job Summary
A software development company is searching for a person to fill their position for a Remote Software Support Help Desk Representative.
Candidates will be responsible for the following:
- Triaging inbound calls from centers
- Making outbound calls to centers to notify them of positive findings or to request additional information on studies
- Monitoring the live queue and ensure all live cases are being read within the contracted time
Position Requirements Include:
- High School degree or equivalent
- Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service
- Ability to communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
- Ability to provide Level I support to centers and submit IT tickets when needed
- Ability to open and close QA cases for radiologists
- Ability to monitor auto assign rules and manually assign specialty cases
