Remote Software Support Specialist

Job Summary

A software development company needs applicants for an opening for a Remote Software Support Specialist.

Core Responsibilities of this position include:

• Consulting with users to determine steps and procedures taken to identify and resolve the problem
• Identifying, investigating, and resolving users' problems with computer software and hardware
• Applying knowledge of computer software, hardware, and procedures to solve problems

Applicants must meet the following qualifications:

• Knowledgeable in troubleshooting issues using server system tools
• Proficient with Microsoft Office Suite or related software
• 3+ years of experience in customer technical support with a passion for excellent customer experience
• Ability to explain technical issues to technical and non-technical employees and customers