Job Summary
A software-as-a-service company has a current position open for a Remote Software Support Specialist in Scranton.
Must be able to:
- Answer phones and emails, providing support on a wide range of topics
- Act as a trusted advisor to new and prospective customers
- Review customer requirements to provide the most optimal solution for their organization
Qualifications for this position include:
- Completed some college in a relevant field
- 0-3 years of Customer Success/Support experience
- Analytical mindset with ability to quickly recognize patterns
- Able to master new software and systems effortlessly and quickly
- Superb writing and communication skills: accurate, focused, and detailed
- All other requirements necessary for this position