Remote Software Support Specialist in Scranton

Job ID: Available for Members

Location: Pennsylvania

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 23, 2019

This job expires in 1 days

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level

Education Level: Some College

Additional Information: Benefits Available

Job Summary

A software-as-a-service company has a current position open for a Remote Software Support Specialist in Scranton.

Must be able to:

  • Answer phones and emails, providing support on a wide range of topics
  • Act as a trusted advisor to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization

Qualifications for this position include:

  • Completed some college in a relevant field
  • 0-3 years of Customer Success/Support experience
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • All other requirements necessary for this position