Job Summary
A software technology company is in need of a Remote Software Technology Customer Experience Associate in San Francisco.
Core Responsibilities of this position include:
- Prioritizing and driving resolution of customer issues quickly and efficiently
- Driving relationships with customers by understanding their technical and business objectives
- Tracking customer feedback and feature requests
Applicants must meet the following qualifications:
- Experience working with Zendesk or other helpdesk tools
- Strong teamwork skills with the ability to work with cross-functional teams
- Ability to work independently with minimal supervision
- Ability to track customer feedback and feature requests
- Eagerness to learn more about customers and their needs
- Ability to be a self-starter who thrives in a challenging and varied workflow environment
