Job Summary
A software technology company is seeking a Remote Software Technology Implementation Engineer.
Must be able to:
- Document troubleshooting guides, KBs and problem resolution steps
- Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product
- Assist & guide customers to deploy and operationalize the Identity Protection solution
Qualifications for this position include:
- Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer
- Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory
- Knowledge of protocols
- Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains
- Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi, AWS, GPC and Azure)
- Problem solver/ability to conceptualize & deliver solutions