Job Summary
A software developer needs applicants for an opening for a Remote Software Tier II Support Specialist.
Core Responsibilities of this position include:
- Troubleshooting capabilities beyond the tier-1 employees
- Responding to incoming requests from clients addressing concerns or issues
- Overseeing API client issues
Applicants must meet the following qualifications:
- 3-5 years of experience in a Technical Role
- Must be proactive in communicating with external and internal clients
- Excellent writing skills, comfortable speaking in front of clients, easily approachable
- Ability to build lasting relationships with various personality types
