Remote Solutions Associate Manager

Job Summary

A company is looking for an Associate Manager, Remote Solutions.

Key Responsibilities

• Supervise and maintain standard operating procedures for the Remote Services team
• Develop and oversee employee training programs and assess employee performance
• Interface with clients to resolve escalated issues and ensure quality and productivity standards

Required Qualifications and Education

• Bachelor's degree or equivalent combination of college and experience
• Proficiency with Microsoft Office
• Experience in customer service environments and progressive leadership roles
• Ability to motivate and mentor team members in a supportive work environment
• Experience with metrics management and strategic problem-solving