Job Summary

A company that offers form, document, and eSignature solutions is seeking a Remote Solutions Customer Success Renewal Manager.

Candidates will be responsible for the following:

• Establishing and maintaining standard operating procedures for mid-market account subscription renewals
• Utilizing the renewal playbook for engagement to maximize revenue retention
• Proactively engaging with customers and internal teams to coordinate upcoming subscription renewals

Required Skills:

• 1-2 years experience in a customer success or sales role
• Exceptional understanding of contracts, pricing structures, and building rapport
• Highly skilled with discovery techniques and negotiation
• Consistent track record of achieving personal and team goals
• Well organized with a high degree of accuracy and strong attention to detail
• The ability to effectively multi-task, manage multiple deadlines and prioritize assignments