Remote Spanish Bilingual Customer Specialist

Job Summary

A company is looking for a Remote Spanish Bilingual Customer Experience Specialist.

Key Responsibilities

• Build caring connections with members through empathy and respect
• Own each member interaction end-to-end, ensuring complete resolution
• Deliver exceptional service by exceeding member expectations and addressing inquiries accurately

Required Qualifications, Training, and Education

• 2+ years of customer service or member support experience, preferably in healthcare
• High school diploma or GED required; college degree preferred
• Bilingual in Spanish (read, write, speak)
• Demonstrated ability to use technology and follow detailed workflow instructions
• Minimum typing speed of 40 WPM