Remote Special Order Specialist

Job Summary

Supporting retail store teams and vendor partners, the full-time Remote Special Order Escalation Specialist will manage order-related communications, resolve issues, and ensure efficient processing of special orders.

Key Responsibilities

• Serve as the primary point of contact for store teams regarding special order inquiries and requests
• Manage incoming emails and requests, coordinating with vendor partners to ensure timely fulfillment
• Review and process escalated order concerns, identifying appropriate solutions and next steps

Required Qualifications

• High School Diploma or equivalent required
• Minimum of one year of experience in customer service, order management, or retail support
• Proficiency in Microsoft Outlook and Excel; working knowledge of Microsoft Word
• Ability to manage multiple tasks and priorities simultaneously
• Strong customer service mindset with a focus on delivering positive outcomes