Job is Expired
Location: California, District of Columbia, Illinois, Maryland, New York, Virginia
Compensation: To Be Discussed
Staff Reviewed: Fri, Mar 10, 2017
Job Summary
Leading provider of enterprise cloud applications for finance and human resources is in need of a Remote State and Local Government Higher Education Customer Success Manager.
Core Responsibilities Include:
- Handling overall responsibility for managing the customer relationship
- Prioritizing and driving resolution on escalated customer issues
- Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products
Position Requirements Include:
- Ability to travel up to 25%
- Bachelor degree
- 6-10 years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
- 3+ years experience project managing financial implementations for larger, more complex organizations
- Consulting experience either as an internal consultant or with a consulting/software company
- Experience managing clients in the Higher Education and/or State/Local Government space
