Remote Strategic Customer Experience Success Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 12, 2020

This job expires in 19 days

Job Category: Account Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud software development company needs applicants for an opening for a Remote Strategic Customer Experience Success Manager.

Core Responsibilities of this position include:

  • Helping customers implement their cloud-based call center to achieve their goals
  • Ensuring that our customers get the most out of their investment
  • Developing case studies outlining KPIs and metrics

Required Skills:

  • 5+ years of experience in Customer Success or similar role in a SaaS business
  • Experience working with Fortune 500 companies
  • Proven ability to understand progressive technology
  • Ability to communicate technical concepts to people of all backgrounds
  • Demonstrated experience in building compelling business cases backed by data