Job Summary
A logistics technology company has an open position for a Remote Strategic Mid Market Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Own a book of business within existing customers for expansion and renewals
- Assist in troubleshooting and solving Tier 2 product support issues
- Handle large volume of email, chat, and phone conversations
Must meet the following requirements for consideration:
- 3+ years prior experience in a customer facing role
- 1+ years prior experience as a CSM or equivalent (owning a renewal target)
- Resilient in capacity to deal with pressure and the demands of the workplace
- Own onboarding, adoption, training and development of best practices
- Able to work with sales team to ensure a seamless handoff
