Remote Streaming Services Customer Care Team Lead

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jun 14, 2022
This job expires in: 13 days
Job Summary

An entertainment company is in need of a Remote Streaming Services Customer Care Team Lead.

Core Responsibilities of this position include:

  • Working closely with a group of 15 agents
  • Leading the team to provide world-class customer experience
  • Providing thought leadership and coaching for success

Qualifications for this position include:

  • 1- 3 years of team leadership experience, preferably in a contact center industry
  • Track record in coaching, mentoring, and developing customer care reps
  • A track record in delivering results in a fast-paced contact center environment
  • Above-average knowledge of tech-related elements
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