Job Summary
An entertainment company is in need of a Remote Streaming Services Customer Care Team Lead.
Core Responsibilities of this position include:
- Working closely with a group of 15 agents
- Leading the team to provide world-class customer experience
- Providing thought leadership and coaching for success
Qualifications for this position include:
- 1- 3 years of team leadership experience, preferably in a contact center industry
- Track record in coaching, mentoring, and developing customer care reps
- A track record in delivering results in a fast-paced contact center environment
- Above-average knowledge of tech-related elements
