Remote Student Operations Support Associate Manager

Location: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington
Compensation: Salary
Staff Reviewed: Tue, Jun 14, 2022
This job expires in: 13 days
Job Summary

An education benefits provider is filling a position for a Remote Student Operations Support Associate Manager.

Candidates will be responsible for the following:

  • Supervising a team of 8-12 Student Operations Specialists who work on a high volume of inbound tickets
  • Driving team performance through holding team members’ accountable to company and team objectives using a data driven approach
  • Managing consistent change by supporting team members

Qualifications for this position include:

  • Experience managing teams with defined OKRs, KPIs, or metrics
  • Experience with change management and/or rolling out new processes/procedures to drive efficiency
  • Experience using analytical approaches to develop, measure, and evolve processes
  • Ability to develop strong relationships and communicate effectively while under pressure
  • Experience building diverse, equitable, and inclusive teams
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