Job Summary

An online test preparation service provider is in need of a Student Support Specialist.

Core Responsibilities Include:

• Answering students’ questions about the company
• Chatting with students about any inquiries over the phone
• Helping troubleshoot student issues and escalate as necessary

Required Skills:

• You have outstanding writing skills
• You are comfortable learning new tech tools like, Zendesk, Slack and Asana
• You are plugged in, responsive and supportive of your team members
• You understand that students come from many different educational experiences and backgrounds
• Previous customer service experience
• Experience using Zendesk