Job Summary
Offensive Security is the world's most trusted provider of cyber security training and certification. We provide businesses, government, educational institutions, and individual cyber security practitioners with the most comprehensive real-world cyber security training and certification. We help make business more secure.
An Offensive Security Student Administrator is responsible for providing technical support and guidance to Offensive Security students via support email and Live Chat. In addition, based on the candidate's strengths and preferences, duties will include maintaining the student VPN labs, updating and maintaining Offensive Security websites, and other operational tasks as required.
The Student Administrator role is a full-time salaried position with shift work required, including evenings and weekends. This position is staffed seven days a week. Weekend work is required, but rotated to have a varying schedule with some weekend days off throughout the month. Student admins generally work one of three shift schedules within a 24 hour period.
Ideal candidates would also be able to complete training with a mentor who may work on a shift outside their permanent shift following training. All work is performed from a home office working with a global team.
Duties and Responsibilities
- IT support on technical-related requests via support email, live chat, forum moderation, and community channels
- Troubleshoot and provide technical support for Linux operating systems
- Troubleshoot VPN, remote access, and RDP
- Setup, deploy, and configure Offensive Security lab systems
- Network administration and maintenance of local area network services such as firewalls, servers, and other devices
- Ongoing maintenance and improvements in virtualization infrastructure
- Maintain technical problems history through a ticketing system
- Proactively and reactively look for solutions to prevent problems from occurring
- Participating in projects for the implementation of new functions, services, etc.
- Assisting other team members as needed
- Perform other duties as assigned
Qualifications and Experience
Required:
- OSCP and/or OSCE certification
- Fluency in reading, writing, and comprehension of English
- 3+ years of well-rounded IT experience
- 2+ years of recent experience on server-side technologies and management
- 2+ years experience providing end-user technical support and desire to provide high quality customer service to our students
- 2+ years experience operating and troubleshooting Linux and Windows operating systems
- Familiarity with enterprise-level networking configuration
- Excellent interpersonal and customer service skills
- Strong attention to detail, with excellent analytical and investigation skills
- Ability to work unsupervised in a high pressure environment
- Exceptional multi-tasking abilities and prioritization skills
- A strong belief and understanding of being a team player in a remote working environment
Preferred:
- Strong knowledge of networking, virtualization, Windows, storage, and backup
- Prior experience working remotely
- Experience working with a trouble ticket system
- Prior experience configuring and managing enterprise firewalls
- Experience configuring and managing Host Intrusion Detection Systems
- Experience in planning, installing, configuring, administering, managing, and supporting Windows Servers
Working Conditions:
This position is staffed 24 hours a day, seven days a week. Weekend work is required, but rotated to have a varying schedule with some weekend days off throughout the month.
Student admins generally work one of three shift schedules within the above time block.
All work is performed from a home office working with a global team.
We invite applicants from all time-zones to submit their resumes.
When submitting your resume, please indicate your shift(s) (in GMT) and days of the week availability as well as minimum salary requirements. Please also include your OSID.
