Job Summary

A contact center outsourcing company has a current position open for a Remote Summer Customer Service Representative.

Core Responsibilities Include:

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

Qualifications Include:

• Proficiency with computers, especially with CRM software
• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills
• Strong typing skills‚ ability to type 20+ WPM
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills