Remote Summer Customer Service Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Apr 18, 2021

This job expires in: 9 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A contact center outsourcing company has a current position open for a Remote Summer Customer Service Representative.

Core Responsibilities Include:

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

Qualifications Include:

  • Proficiency with computers, especially with CRM software
  • High School Diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Strong typing skills‚ ability to type 20+ WPM
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills

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