Remote Supervisory Customer Service Representative in Orlando

Job Summary

A consulting firm needs applicants for an opening for a Remote Supervisory Customer Service Representative in Orlando.

Must be able to:

• Monitor CSRs interactions and provide performance feedback and coaching
• Measure quality on all access channels
• Report, track, and analyze performance results to CSRs and CC management

Required Skills:

• Two or more years’ experience service as a CSR at the respective skill level
• Previous experience within an inbound call center is required
• Experience in quality monitoring, evaluation, and performance management and coaching
• Experience in monitoring contact center activities
• Basic computer skills including proficiency with MS Word, Excel and other programs within the MS Office Suite
• Excellent verbal, interpersonal and written communication skills