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Remote Supply Chain Customer Success Manager in Chattanooga

Job is Expired
Location: Tennessee
Compensation: Salary
Staff Reviewed: Fri, Sep 24, 2021
Job Category: Account Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A supply chain, logistics, trucking, and data news company is seeking a Remote Customer Success Manager in Chattanooga.

Core Responsibilities of this position include:

  • Supporting clients while delivering and communicating ROI throughout the customer lifecycle
  • Working closely with Sales Executives, VPs & Market Experts to continuously drive & improve customer engagement & retention
  • Providing an exceptional customer experience by following best practices throughout onboarding, service, renewal & upsell stages

Required Skills:

  • Experience providing an exceptional customer experience and developing customer relationships
  • Basic understanding of the transportation and logistics industry
  • Ability to work autonomously, perform well under pressure and manage change effectively
  • Capable of interpreting findings, and communicating valuable, actionable insights
  • Advanced skills in a CRM platform(s)
  • 3+ years of relevant experience in customer success or solutions

COMPLETE JOB DESCRIPTION

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