Remote Support Analyst

Job Summary

A company is looking for a Support Analyst to manage and resolve support tickets related to Human Resource Management and Payroll modules.

Key Responsibilities

• Resolve customer issues in a timely manner to ensure high customer satisfaction
• Monitor the support queue, manage new tickets, and collaborate with internal teams to resolve complex issues
• Develop knowledge of ERP applications and provide recommendations to prevent recurring issues

Required Qualifications

• Experience supporting or working with ERP systems, especially in Human Resources and Payroll
• Strong technical aptitude with proven troubleshooting skills
• Experience in HR, payroll, finance, or accounting environments is preferred
• Preferred software experience in SQL, PL/SQL, Uniface, or Acucobol
• Knowledge of troubleshooting APIs and/or web services is preferred