Remote Support Center Agent in Sacremento

Job Summary

A financial services provider has an open position for a Remote Support Center Agent in Sacremento.

Individual must be able to fulfill the following responsibilities:

• Provide excellent service to the employee base and Human Resources Partners via multiple channels
• Review email communications completely to ensure all requests are understood and addressed
• Follow all call quality and email standards and guidelines in order to ensure a high level of client service

Required Skills:

• High school diploma or GED equivalent
• 2+ years work experience in a customer service or call center environment
• Experience with Human Resources and service center processes
• Must be familiar with HIPPA and banking regulations
• Strong customer service aptitude
• Strong resourcefulness and sound problem solving skills