Remote Support Consultant

Job Summary

Providing frontline support to photographers and agents, the full-time Remote Support Consultant will troubleshoot technical issues and educate customers on best practices for media and listing experience products while working remotely.

Key responsibilities

• Deliver exceptional customer support via phone, email, and chat, ensuring timely resolution of inquiries
• Troubleshoot and resolve technical issues related to Zillow 3D Home, Aryeo, and Listing Showcase
• Document customer interactions and identify trends to share with cross-functional teams for product improvement

Required qualifications

• 1+ years of customer support experience, with a preference for 6+ months in technical support
• Experience using CRM systems and supporting customers via phone, email, and chat
• Ability to troubleshoot technical issues and communicate solutions effectively to users
• Strong commitment to accurate documentation and attention to detail
• Willingness to work a flexible schedule, including weekends