Remote Support Consultant

Job Summary

Working remotely in a full-time capacity, the Senior Support Consultant will provide exceptional customer support by answering incoming calls and tickets, educating users on new features, and advocating for customer needs across the company.

Key responsibilities

• Answer incoming phone calls and support tickets to assist customers and free trial users
• Onboard and set up new accounts while monitoring for signs of customer churn
• Maintain and update the knowledge base with insights and feedback from users

Required qualifications

• Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales
• Experience working with CRM systems, particularly in real estate and SaaS environments
• Strong technical troubleshooting skills and problem-solving abilities
• Ability to thrive in fast-paced environments and work independently
• Exceptional grammar and spelling skills with high attention to detail