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Remote Support Contact Center Architect

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, Feb 02, 2023
Job Category: Information Technology
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced, Management, Executive Level

Job Summary

A technology company has an open position for a Remote Support Contact Center Architect.

Core Responsibilities Include:

  • Investigating the next generation of the support’s cloud-hosted phone architecture
  • Leading the team to a well-measured implementation
  • Architecting a call recording transcription solution

Must meet the following requirements for consideration:

  • 8+ years of engineering and architect experience
  • Direct experience with IVRs, call and dial plans, ACD queues and SIP
  • Expertise with omnichannel systems and skills-based routing
  • 8+ years of engineering and architect experience
  • 3+ years of Engineering people management experience.
  • Deep understanding of customer service methodologies

COMPLETE JOB DESCRIPTION

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