Remote Support Engineer

Job Summary

Providing advanced technical support in a remote environment, the full-time Remote Support Engineer II will troubleshoot escalated issues, support critical business applications, and deliver exceptional client experiences across various client environments.

Key responsibilities

• Serve as an escalation point for Remote Support Engineers, providing advanced troubleshooting across client environments
• Respond to client incidents and service requests via phone, ticketing systems, and other support channels
• Coordinate vendor escalations and maintain accurate ticket documentation throughout the incident lifecycle

Required qualifications

• 3+ years of experience in IT support, service desk, or MSP environments
• Strong troubleshooting skills across Microsoft technologies, networking, and endpoint support
• Experience with Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID
• Familiarity with networking concepts including firewalls, VPNs, DNS, and DHCP
• Demonstrated ownership and accountability in the support process