Remote Support Engineer

Job Summary

To support a growing client base, the full-time Remote Support Engineer will masterfully troubleshoot Windows devices, Microsoft 365, and network infrastructure while managing client communication and ticket queues in a remote environment.

Key responsibilities

• Become the go-to expert for troubleshooting and managing various technologies, including Windows Server and Microsoft 365
• Own client communication, building rapport and ensuring positive outcomes in every interaction
• Contribute to a knowledge base by creating and refining documentation that empowers the team

Required qualifications

• Hands-on expertise in troubleshooting and managing Microsoft technologies, including Active Directory and Group Policies
• Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
• Demonstrated knowledge of advanced networking principles and troubleshooting firewalls and switches
• Proven ability to create internal documentation that aids team development
• Experience with Remote Access Solutions such as Remote Desktop and RemoteApps