Remote Support Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 10, 2021

This job expires in: 10 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company is searching for a person to fill their position for a Remote Support Engineer.

Must be able to:

  • Contribute quality content to our support knowledgebase
  • Troubleshoot technical support requests received via phone, email, or support portal
  • Collaborate with internal teams to provide tailored support solutions for large enterprise customers

Position Requirements Include:

  • Technical degree or equivalent experience
  • Ability to communicate technical problems and issues succinctly and clearly
  • In-depth knowledge of network protocols and standards (e.g. TCP, LDAP, DNS, SSH)
  • Knack for troubleshooting and debugging complex technical issues at all levels of an application stack
  • Experience collaborating effectively with a distributed team spanning time zones and geographic locations
  • 2+ years of experience in system administration or systems/applications support (Windows, Linux, Mac OS)

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