Job Summary
A technology company is filling a position for a Remote Support Engineering Manager.
Candidates will be responsible for the following:
- Interacting directly with Tier 1 customers to provide support and operational expertise
- Building strong relationships with customers
- Building troubleshooting runbooks to enable our support engineers
Qualifications for this position include:
- Deep experience in a technical support role
- Desire to scale the organization through process and tooling
- Comfortable working remotely